(Why we collect your personal data and what we do with it) 


We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so. 


When you supply your personal details to us they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the General Data Protection Regulation – i.e. the law):


  • We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. Without taking this information we cannot legally provide you with treatment.
  • We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely. 
  • We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your health care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest. 
  • Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method. 


We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date. 


Your records are stored electronically (“in the cloud”) using Cliniko, a specialist clinical records service. Cliniko has given us their assurance that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly. 


We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data: 


  • The clinical records service who store and process our files  
  • Your practitioner(s) in order that they can provide you with treatment  
  • Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments (but they do not have access to your medical history or sensitive personal information) 


Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details. We also use Mailchimp to coordinate our messages, so your name and email address may be saved on their server. 


From time to time, we may have to employ consultants to perform tasks that might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a nondisclosure agreement. 




You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records. 


Of course, if you have any questions or complaints about how we are using your personal information please get in touch: 


Andrew Fung

07958 704 935 

35 Tranquil Vale, Blackheath Village, London, ZE3 0BU


If you are not satisfied with our response, then you have the right to raise the matter with the

Information Commissioner’s Office their number is 0303 123 1113 or visit

Changes to this privacy policy

Blackheath Osteopath reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Blackheath Osteopath by email at

First published on Mon 22 08 2022