(Why we collect your personal data and what we do with it)
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
When you supply your personal details to us they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the General Data Protection Regulation – i.e. the law):
We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.
Your records are stored electronically (“in the cloud”) using Cliniko, a specialist clinical records service. Cliniko has given us their assurance that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.
We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details. We also use Mailchimp to coordinate our messages, so your name and email address may be saved on their server.
From time to time, we may have to employ consultants to perform tasks that might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a nondisclosure agreement.
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.
Of course, if you have any questions or complaints about how we are using your personal information please get in touch:
07958 704 935
35 Tranquil Vale, Blackheath Village, London, ZE3 0BU
If you are not satisfied with our response, then you have the right to raise the matter with the
Information Commissioner’s Office their number is 0303 123 1113 or visit www.ico.org.uk
You may contact Blackheath Osteopath by email at firstname.lastname@example.org.
First published on Mon 22 08 2022